Technical Support

BMS has three technical workshops in Botswana which are based in Gaborone, Francistown and Maun. The workshops have fully trained staff with the technical capacity to install, network and train users on machines supplied by BMS.  Once the machine has been installed mobile technicians provide support, service, maintain and repair the products at the client’s premises.

Regular refresher and update courses are conducted in Botswana and at our supplier’s premises. Our technical staff ensure a quick response time through a computerised fault call log-in system. All service and repair work carried out holds a quality assurance guarantee of three months.

Strategic stocks of essential, high-usage consumables and spares are held at appropriate levels for maximum support and minimisation of downtime. In cases of emergency arising out of unusual breakdowns, a spares support service from the supplier is available.

All our suppliers guarantee a minimum of five years spares availability for any machine installed in addition to the usual minimum six months manufacturers’ warranty. BMS ordinarily extends the period of these machines’ warrantees, where only BMS recommended and supplied, consumables and spares are used.